Methodology

Six steps to turn intent into results.

No jargon, no 120-slide decks. A proven, transparent method that keeps every stakeholder accountable.

01

Audit & diagnostic (5 days)

We analyze your current setup: CRM, analytics, stack, teams, costs. You receive a structured report covering quick wins, medium-term initiatives and risks to watch.

  • Review of ad accounts, technical SEO and social presence
  • Mapping of current BPO flows (costs, volumes, bottlenecks)
  • Quantified competitive benchmark
  • 02

    90-day action plan

    A concrete 2-3 page roadmap: SMART goals, KPIs, dedicated team, media budget, sprint calendar, validation checkpoints. You decide before signing.

  • Revenue, CAC and LTV goals or operational metrics
  • Named list of assigned consultants
  • Governance: dailies, weekly meetings, quarterly QBR
  • 03

    Onboarding & setup (10 days)

    Integration into your tools (Slack, Notion, Jira, your CRM). Documented knowledge transfer. IHAENG team members are fluent in your processes before sprint 1.

    04

    Weekly sprint execution

    Short cycles (1 or 2 weeks) to ship quickly and correct quickly. Every sprint closes with a review, numbers in hand.

    05

    Weekly reporting + live dashboard

    A recap email every Friday, a Looker/Metabase dashboard available at all times. No gray areas: you always know where the engagement stands.

    06

    QBR & strategic adjustment

    Quarterly review with your executive team: what worked, what didn't, next bets. We challenge the roadmap and adjust the team if needed.

    Contractual commitments

    Written guarantees, not promises.

    📜

    No long-term lock-in

    30-day notice after the first 3 months. No disguised 24-month lock-in.

    🔁

    Guaranteed replacement

    If a consultant isn't a fit, we replace them within 5 business days at no extra cost.

    🛡️

    Written SLAs

    Support response times, production deadlines, BPO uptime — contractually committed with penalties.

    Ready to try our method?

    The initial audit is on us. No obligation to go further — you leave with an actionable diagnostic.