Your support, always available, never mediocre.
Outsource your customer support with a dedicated, multilingual team trained on your product. First response time <90s, NPS that takes off.
- 120+ agents available across 3 time zones
- Languages: FR, EN, ES, DE, IT, PT, MG
- Contractual SLAs (FRT, CSAT, NPS)
- Compatible tools: Zendesk, Intercom, Front, HelpScout, Gorgias
- 2-week product onboarding, 100% documented
- Flexibility: from 3 agents to 80+ without friction
What we take care of, concretely.
Chat & email
Real-time handling via Zendesk, Intercom, HelpScout, Front. Macros, tiered SLAs, automatic escalation.
Phone & hotline
Inbound + outbound, local numbers in 14 countries, quality recording, weekly coaching.
WhatsApp & social
Conversations via WhatsApp Business, Instagram/Facebook DMs, X. Same tool, same team.
Premium & VIP support
Dedicated teams for your strategic accounts. Personalized follow-up, client-by-client reporting.
Moderation & trust/safety
Content moderation, dispute handling, fraud review. Documented protocols, audit log.
QA & coaching
Call shadowing, QA scoring, individualized training plans, KPIs published in real time.
How we work on this offering.
Audit of your current support
Analysis of your volumes, current SLAs, tickets, escalations, request typology.
Target team modeling
Team size, languages, hours, team lead structure, target SLAs, tools.
Recruiting & training
Agent selection, 2-week product training, gradual ramp-up with shadowing + reverse shadowing.
Go-live & monitoring
Phased transition, dual supervision for 30 days, KPIs monitored daily.
Continuous improvement
Weekly QA reviews, optimization of macros and workflows, reduction of handling times.
The questions we hear most often.
How many agents can you deploy?
What hours?
Which native languages?
How much does it cost?
Security & confidentiality?
Ready to get started?
A free audit, no strings attached. We get back to you within 48 business hours with an actionable diagnostic.