Industrialize your invisible processes.
Accounting, administration, data entry, HR back-office, claims handling, moderation. Documented processes, written SLAs, zero friction in your internal teams.
- Dedicated hub in Antananarivo, 48 people
- Written SLAs: productivity, quality, turnaround
- Quality audits (QA) on 5% of transactions
- Interoperability: your tools, your processes
- Per-transaction or FTE seat contracts
- Ramp-up in 3 weeks
What we take care of, concretely.
Accounting & finance
Vendor invoices, expense reports, bank reconciliations, matching, reporting. Tools: Pennylane, Sage, Cegid, Xero.
Data entry
Product catalogs, PIM, ERP, CRM, OCR quality. Volumes from 200 to 20,000 entries/month.
HR back-office
Contracts, payroll (in coordination with your payroll manager), admin onboarding/offboarding, absences, expense report tracking.
Claims handling
Refunds, disputes, after-sales service. Validation circuits, escalation workflows, weekly reporting.
Content moderation
User-generated content, marketplace, community. Trust & safety protocols, audit log, volume management.
General administration
Drafting and distributing documents, mail and archive management, remote executive assistant support.
How we work on this offering.
Mapping the current flow
Process mapping, volumes, bottlenecks, current costs, tools, internal SLAs.
Documentation & SOP
Drafting Standard Operating Procedures, joint validation, training of target teams.
Small-scale pilot
Launch on 15-25% of volume for 3-4 weeks. Intensive monitoring, adjustments.
Ramp-up
Gradual transfer of full volume. Dual supervision for 30 days.
Continuous improvement
Quarterly reviews: productivity, quality, SLAs. Automation proposals (RPA, macros).
The questions we hear most often.
Do you use our tools or yours?
How do you guarantee quality?
Security of sensitive data?
How is the service billed?
Do you handle payroll?
Ready to get started?
A free audit, no strings attached. We get back to you within 48 business hours with an actionable diagnostic.